How we work
These are the terms we work on. They're written to be read, not to catch anyone out. If something here doesn't match what we've agreed with you in writing, what's in writing wins.
"We", "us" and "Super SEO" mean Louie Avrams trading as Super SEO, ABN 45 587 689 436. "You" means the business we're working for.
1. The free audit
- The audit is free, and you're under no obligation to hire us.
- A person writes it, not a tool, and we aim to get it back to you the same business day. If a request comes in late or on a weekend, it'll be the next business day.
- It's based on what we can see publicly (your website, your Google Business Profile, search results) at the time we look. Search results change, so treat it as a snapshot.
- You're free to use the audit however you like, including handing it to someone else to fix.
2. What we do
We work on local SEO for trades: suburb and service pages, Google Business Profile, citations, reviews, technical and on-page fixes, and content and links. Before we start, we agree the work for your business in writing (by email is fine). This sets out what's included and the monthly fee.
3. Month to month, no lock-in
- There's no minimum term. You pay month by month.
- To stop, give us 30 days' notice by email.
- We can also end the arrangement with the same notice, for example if the work is no longer a good fit.
- There's no exit fee.
4. Fees and payment
- The monthly fee is the one in your written agreement. All prices are in Australian dollars and exclude GST.
- We invoice monthly in advance, on the date you start. Payment is due within 7 days.
- If an invoice is more than 14 days overdue, we may pause work until it's paid. We'll tell you before we do.
- One-off work (such as a site rebuild or a large technical fix) is quoted separately before we start.
- If we change our fee, we'll give you at least 30 days' notice. You can stop instead.
5. What we can't promise
No one can guarantee a particular ranking, number of calls or position in the map pack or in AI answers, because Google and the AI tools control those. What we can promise is the work we've agreed to do, done properly, and monthly reporting that shows you what moved and what didn't.
If anyone guarantees you first place on Google, be careful.
6. Your accounts and your content
- Your domain, website, Google Business Profile, Search Console, Analytics and any other accounts stay in your name. We only ask for access, never ownership.
- Content we write for you (pages, posts, profile copy) is yours once the invoice for that month is paid.
- When we stop working together, we hand over anything we've been managing for you (logins we set up, reports, keyword research) and you can remove our access.
- We may mention that you're a client (your business name and trade) on our site or socials only if you say yes. You can withdraw that at any time.
7. What we need from you
- Access to the accounts we need for the work, and replies to questions within a reasonable time.
- Accurate information about your business: licences, services, the areas you cover, prices if you want them published.
- Approval of anything that goes out under your name before it's published, if you'd like to approve it. Tell us at the start.
If we're waiting on access or approval, we'll keep going with whatever we can do in the meantime, and tell you what's held up.
8. Reviews
We'll help you ask your customers for reviews. We won't write fake reviews, buy them, or offer incentives for them. They break Google's policies and the Australian Consumer Law, and they can get a profile suspended.
9. Confidentiality
We keep your business information, access details and results confidential, and we only use them to do your work. How we handle personal information is in our privacy policy.
10. Liability
Nothing in these terms takes away your rights under the Australian Consumer Law. If our services fail to meet a consumer guarantee, we'll fix the work or refund what you paid for it.
To the extent the law allows, we're not responsible for:
- changes Google, AI tools or other platforms make that affect your visibility
- problems caused by other people working on your website or accounts
- loss of income or indirect loss
Where the law lets us limit our liability, it's limited to the fees you paid us in the 3 months before the problem.
11. If something goes wrong
Email us first and we'll try to sort it out directly. If we can't, we'll both try mediation before going any further. These terms are governed by the laws of Victoria.
12. Changes
We may update these terms. If a change affects current clients, we'll email you at least 30 days before it applies. If you've signed a written agreement or proposal with us, it takes priority over this page where the two differ.