Privacy policy

Super SEO is a Melbourne-based local SEO business working with trades across Australia. This page explains what personal information we collect, what we do with it and how to get it changed or deleted. We keep it short because we don't collect much.

In this policy, "we", "us" and "Super SEO" mean Louie Avrams trading as Super SEO, ABN 45 587 689 436.

1. What we collect

When you ask for a free audit:

your first name
your email address
your business website
the suburbs you cover
your mobile number, if you choose to give it
your answers to our two optional follow-up questions (who you're trying to outrank, and what work you want more of)
the page you sent the form from and your browser type, plus a scrambled reference to your IP address that we use only to stop spam

When you become a client:

your name, business name, ABN, billing address and email, so we can invoice you
access to accounts you choose to share with us, such as your Google Business Profile, Google Search Console, Google Analytics or website login
anything you tell us by email, phone or message while we work together

When you visit the website:

Website analytics: if we use Google Analytics, it records things like the pages you visit, how you found us, your general location (city level) and the type of device you use. It uses cookies to do this. We don't use it to identify you personally.
Our web host keeps standard server logs (IP address, browser, pages requested) for security and to keep the site running.

We don't collect sensitive information (such as health, religion or political views), and we don't ask for it.

2. Why we collect it

We use your information to:

write and send your free audit
reply to your questions
quote, deliver and invoice our services if you become a client
send you an occasional email about your audit or our services (you can unsubscribe at any time; see section 5)
see which pages on our site are useful, so we can improve them
meet our legal and tax obligations

We don't sell your information, rent it out or share it with other businesses for their marketing.

3. Who we share it with

We only share your information with services we use to run the business, and only as far as they need it:

Hostinger: website hosting, and storing audit form submissions. Stored overseas.
Google Workspace: email and documents. Stored in Australia and overseas.
Google Analytics (if used): website statistics. Stored overseas, including the United States.
Rounded: invoicing and accounting. Stored in Australia and the United States.

Some of these providers store data outside Australia. We pick providers with solid security and privacy commitments, but we can't control the laws of other countries.

We'll also disclose information if the law requires us to.

4. Client account access

If you give us access to your Google Business Profile, Search Console, Analytics or website, we only use it for the work we've agreed to do. We don't change anything outside that scope without asking. When we stop working together, we hand back anything we manage for you and you can remove our access. Your accounts always stay in your name.

5. Emails from us

If you ask for an audit, we may follow up by email about it. We'll only add you to any regular emails with your consent, and every email we send has a way to unsubscribe. You can also just reply "stop" or email louie@superseo.com.au.

6. Cookies

The website uses cookies that it needs to work (for example, to stop spam on the audit form). If we turn on Google Analytics, it sets cookies to measure visits. You can block or delete cookies in your browser settings, and the site will still work.

7. How we look after it

We keep your information in password-protected accounts with two-factor authentication turned on, and limit access to people who need it to do the work. No system is perfectly secure. If we become aware of a breach that's likely to cause you serious harm, we'll tell you as soon as we can and explain what we're doing about it.

8. How long we keep it

Audit requests that don't go anywhere: up to 12 months, then deleted.
Client records and invoices: for as long as Australian tax law requires us to (generally 5 years), then deleted.
Analytics data: 14 months (Google Analytics' retention setting).

You can ask us to delete your information sooner, unless we have to keep it by law.

9. Seeing, correcting or deleting your information

Email louie@superseo.com.au to:

ask what information we hold about you
correct anything that's wrong
ask us to delete it

We'll reply within 30 days. There's no charge.

10. Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

If we change how we handle personal information, we'll update this page and the "Last updated" date at the top.

12. Contact

Super SEO
Louie Avrams trading as Super SEO, ABN 45 587 689 436
louie@superseo.com.au
Melbourne, VIC